Unified Communications for the Modern Business
Cloud Hosted PBX
Purchase multiple DIDs numbers. Assign single DID to group of users or multiple DIDs to single user.
Get DID from different region to have Global business presence.
Automated Call Distribution
Manages and distributes calls to the most qualified agent or queue. In this way, the call is always answered by the most appropriate agent. It increases efficiency and productivity of your business.
Thanks to the ring groups, incoming calls are transferred to the all agents at the same time and their phones start ringing at the same time. This reduces response time and improves the customer experience.
Easily make conference calls and join multiple participants in the same call at the same time. Conference feature allow multiple participants to make conversation on same call.
Interactive Voice Response
Intuitive and user-friendly interface offers an IVR menu where you can create as many customized messages as you want. Customization allows you to tailor your pbx solution to your customers' needs, improving their experience and increasing brand loyalty.
When agents are busy, out of business hours, or no agent is answering the phone, you can easily forward calls to any extension, IVR, survey or voicemail. You can perform the call forwarding process automatically.
PBX has ability of record a call in an audio file format. You can listen or download these records directly from your browser or download the recording for later use. You can change recording rules as per extension, and call types.
Define the numbers you don't want to receive calls from and protect yourself from annoying spam callers. The numbers you have added to the blacklist will no longer bother you.
Have all your communications in one place, from video and audio calls to text and chat. Have the ability to do it all from your browser in one place. No need to install any software. Simply login and start making and receiving calls.
With Unique Soft WebRTC take your extension anywhere in just one place. No individual installs, no individual updates, on the cloud and everywhere you go, all in one place. A full WebRTC client with all of the features you need.
Advantages of using a cloud based hosted PBX system for your business
No CAPEX involved. Only OPEX as No hardware equipment is required for successfully running a cloud PBX phone system, thus help in saving & making system cost effective.
Get your PBX system started in less than 10 minutes. Easily setup your company’s communication system in the cloud. No hassles of equipment installation, wiring.
Track, record and analyse all your customer conversations. Gather actionable insights and work better. Improve agents call handling skills.
Grow at your own pace. Our system is capable of handling 1000s of calls concurrently.
Thanks to our word class infrastructure.
Businesses have the advantage of increasing or decreasing their workforce anytime without worrying about the setup cost for additional lines.
They can add as many extensions as they need to accommodate heightened call volume.
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